IT Support Technician

Provides personal services to employees and guests such as a office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.

RESPONCIBILITIES:

• Displays a warm friendly, professional greeting to all those entering the property.
• Answers telephone in friendly, professional manner.
• Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Arranges and confirms recreational, dining, and/or business activities.
• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
• Follows security and emergency procedures as defined for the property.
• Responds to emergency situations in a calm, efficient manner.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Ability to calculate simple figures such as percentages.
• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
• Good organizational skills.
• Ability to work flexible work schedules based on office needs.

MUST HAVES:

• Prior Customer Service experience required. A minimum of 0–1-year Front Desk, Concierge, customer service or other hospitality experience.
• HS Diploma or GED required; Hospitality accreditations preferred.
• Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.
• Physical ability to assist. Able to lift 30 lbs.

Notes:

• Does this position have the potential to convert to direct? Yes
• What is the Lift Requirement? Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of less than 30 lbs. or more.

Job Types: Full-time, Contract, Temporary

Salary: $27.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please provide your email address.
• Can you travel Monday – Friday with overnight stays?
• Do you have experience in performing any installations?
• Do you have any previous travel experience from previous jobs?
• This is a 6-8 week contract role with the potential to convert to direct. Are you okay with this?

Education:

• High school or equivalent (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $28