Banquet Manager

Banquet Manager

As the Banquet Manager, you will collaborate with Culinary and Sales & Events to plan and oversee daily operations of the Banquet Service team. This involves close coordination with all hotel departments to ensure successful events that enhance guest experiences. Your role is pivotal in upholding the highest standards of service, quality, and customer satisfaction, playing a key part in creating memorable guest experiences.

Position Responsibilities:

• Oversee all aspects of banquet operations, ensuring seamless execution of exceptional service for events and banquets.

• Build strong client relationships, meeting with guests to understand their event requirements and ensuring their expectations are exceeded.
• Develop, implement, and maintain the highest levels of service standards.
• Develop strong partnerships with leadership across the property, ensuring there is a cohesive and seamless integration of the restaurant within the broader guest experience.
• Mentor, train, and conduct in-the-moment coaching to develop team.
• Foster and maintain open communication between Sales & Catering, Banquets and Kitchen Leaders and associates.

• Achieves financial targets through maximizing revenue and managing expenses and productivity.
• Performance management of all restaurant associates through constant communication, training, development, and follow-up
• Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.

• Complete daily reports, assist in preparing departmental budget.
• Ensure staff complies with guest check procedures, cash handling and accounting procedures.
• Maintain communication between other departments on items such as occupancy levels, banquets and special functions, housekeeping and maintenance, and laundry and uniforms.
• Set and maintain par levels of dry goods, China, glass, silverware, linen and operational supplies.
• Ensure adherence to all Resort customer service standards.

Essential skills and experience: 

• Bachelor's degree (B. A.) from four-year college, university, or degree from culinary institute; or equivalent combination of education and experience. Hospitality degree preferred. 
• Two years of experience in Food & Beverage Supervisory role management with a strong knowledge of banquet operation preferred.
• Experience maintaining inventory, ordering, and scheduling preferred.
• Work weekends & holidays on a flexible schedule.
• Must be at least 21 years of age.
• Accurate cash handling.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have or be able to obtain within the introductory period a TAPS card and Food Handlers Card.

Why Alyeska? 

Alyeska Resort is a 300 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 
• Work Environment:  This role regularly involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.