Support Manager

Overview:

Under the direction of the Store Manager, the Support Manager is responsible for the efficient operation of all aspects of Alyssa’s, including supervision and accountability of employees, volunteers, and vendor support. Perform all reasonably related duties as assigned.

Duties may include some or all the following:

· Opening and closing the store

· Managing the store’s security alarm system, including ensuring it’s in perfect working condition, enabling it and disabling it when necessary

· Storing and protecting the security alarm codes, changing them when necessary

· Making sure that the store is always clean and properly organized

· Assisting store cashiers in peak periods to include Postal, Sales Floor and maintenance

· Attending to customer requests or inquiries in the store

· Actively participating in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Minimum 1 year retail experience.

Knowledge Skills & Abilities:

· Excellent organizational skills

· Excellent time-management skills

· Basic computer skills

· Good interpersonal and people skills

· Top-notch customer relation skills

· Excellent written and verbal skills

· Attention to detail

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Must have regular attendance on the job.

· Must support the goals of Alyssa’s and its mission statement.

· Must have the ability to form effective working relationships with supervisors, team members, vendors, and guests.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, orienting, and training staff; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to manipulate; reach with hands and arms and to speak and listen Occasionally this position may be required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to operate a motorized vehicle.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duty of this job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

***This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the business.***

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Pace, FL 32571: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location