Director of HCV Program

Title: Director, Housing Choice Voucher

Supervisor: VP of Project Management

Location: Remote/At-Home (must reside in either AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)

Status: Full-Time/Exempt

The Objective of the Position

The HCV Program Director provides leadership, day-to-day oversight and direction to the HCV department. The HCV Program Director is responsible for planning, development, implementation and monitoring of the assigned HCV Projects. They are responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and make policy recommendations to ensure departmental compliance. Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals. Essential duties include working through the Department Managers and Supervisors; enabling them to foster a culture of customer service excellence, monitor production, provide training and coaching, conduct quality control, and ensure data integrity of transactions completed. Collaborates with Department Manager and Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations for all projects.

HCV Director Responsibilities

Collaborates with the Executive Team on the implementation of corporate and strategic visions

Foster and cultivate stakeholder relationship levels, as well as assisting in identifying new business opportunities

Drafting of proposals and determining cost effectiveness of prospective service delivery

Monitors and reviews production, quality control and data integrity of transactions completed by the department

Present staff reports

Promote open communication between teams, departments, and divisions

Oversee and approve direct report time sheets timely

Responsible for managing and training HCV supervisory and administrative staff

Set standards for providing excellent customer service

Facilitate staff meetings

Assist with development and implementation of department strategic plan

Establish and maintain strong collaborative relationships with internal staff and departments, owners, landlords, community and other housing related departments or agencies to achieve goals

Participate in the selection, training, motivation, and evaluation of assigned personnel; provide or coordinate staff training, ensures timely completion of performance plan, evaluations and disciplinary actions

Oversee the day-to-day operations of HCV and specialty voucher programs

Assist in managing and coordinating the operation of the Housing Choice Voucher Program including Project-Based Vouchers

Review and approve HCV program related course materials, both external and internal curriculum. Work with the training department in ensuring that all material is accurate and effectively delivered to clients and staff. Provides guidance and instructions on the delivery and presentation of all HCV program related course materials.

Coordinate the development and administration of the department’s budget and staffing needs; assist with budget forecasting, review and control programs and projects to ensure cost effectiveness; monitor compliance with budget parameters and general financial policies

Ensure compliance with and achieving a high-performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators

Provide oversight to the HCV Program to ensure the administration meets all HUD regulations

Provide corrective action plans if any program deficiencies are discovered

Remain familiar and current with U.S. Department of Housing and Urban Development programs and regulations. Adjust policy and procedures as needed.

Create opportunities to strengthen HCV team

HCV Director Requirements

Working knowledge of tenant/landlord law and contract administration.

Demonstrated work experience with a diverse, low-income population

Communicate effectively with a variety of clients, landlords, staff and visitors, in a variety of situations

Experience working in a high-call volume and production environment with high performance guidelines and stringent deadlines.

Excellent leadership skills

Knowledge of, and skilled in, risk analysis and data evaluation

Proficient knowledge of Microsoft Office

Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment

Education/ Experience Required

Bachelor's degree in Business Administration, Public Administration, Housing Management, Social Science or related field

Housing Choice Voucher Program Management Certification required

5 years’ experience within the affordable housing industry to include experience in training, quality control and audit practices

5 years’ experience supervising employees in a customer service-oriented environment

Bilingual a plus

Key Measurable Performance Indicators

To be determined

Job Type: Full-time

Pay: $64,960.00 - $97,440.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Housing or HCV: 5 years (Preferred)
• Housing Authority: 5 years (Preferred)

Work Location: Multiple Locations

Salary : $64,960 - $97,440