Head Host/Hostess

Position Summary:

The Host/Hostess is an important part of the initial contact with the guests and must provide a warm welcome and provide excellent customer service to set the tone of the guest experience. The Reservation Supervisor will be responsible for administrative tasks as well as greet, seat, page guests, and answer the phone in a professional manner. The Reservation Supervisor assumes the role of tour guide & communicator, as well as that of a supervisor/manager of all the reservations, VIP services and CRM.

Duties and Responsibilities

• Provide a guest experience from when they walk in, including opening doors and greeting guests.

• Always provide a warm welcome and thank guests when they leave.

• Answer questions accurately and politely via in person, electronic communication or over the phone.

• Maintain a clean and organized waiting area.

• Assist guests in making, editing, or moving reservations and always confirm reservations.

• Direct guests to sitting area & restrooms.

• Follow restaurant’s sequence of seating and service.

• Assist servers, bussers and managers as requested.

• Perform opening, closing & side duties; including but not limited to cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.

• Engage the guest to ensure complete satisfaction of every guest and communicate issues immediately to management.

• Supervise table chart, sitting pre-assignment, and meet & greet of our guests.

• Supervise the Customer Relationship Management of the restaurant, including but not limited to reservation call-back and confirm, follow up “thank you” email execution and management, data collection execution and management, etc.

• Supervise the phone reservation system of the restaurant, helping in coordinating schedule, handover of duties, data collection & management, etc.

• Create memorable experiences by observing opportunities and anticipating guests needs.

• Assist Office Manager with administrative tasks including scanning/processing restaurant invoices.

• Communicate with Corporate as needed to ensure vendors are paid according to terms of contract.

• Assist Management team with administrative tasks as requested including making copies, sending s

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Perform any additional duties requested by a manager.

Skills/Requirements

• Must remain calm in a hectic, fast-paced atmosphere.

• Demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency.

• Display a positive and outwardly friendly attitude toward guests and co-workers.

• Must be able to work all shifts assigned including working nights, weekends & holidays.

• Follow all company policies and procedures including proper timekeeping and emergency and safety procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in outdoor elements such as precipitation and wind with minimal ventilation and small/enclosed space.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel/restaurant on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill required tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and co-workers.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual and finger dexterity to use and operate all necessary equipment.

Education

• Minimum three (3) years’ experience in fine dining establishment.
• High school or equivalent education required.

Licenses or Certificates

• Ability to obtain and/or maintain any government required licenses, certificates or permits must be “SERV Safe Certified” by the State of Florida.