What are the responsibilities and job description for the Service Director position at Aman Group Sarl?
Service Director
- New York, New York
- F&B Operations
- 1099
Job Description
Overview
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
The Service Director is responsible for overseeing the efficient and effective service operation of the restaurants through the service while providing hotel support in accordance with the Aman’s Core Ambitions, Purpose, Brand Pillars, Values.
Responsibilities
Qualifications
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
- Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
- Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.
- Act like owners – taking charge, leading by example and an immense sense of pride in our work.
- Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
OVERVIEW
The Service Director is responsible for overseeing the efficient and effective service operation of the restaurants through the service while providing hotel support in accordance with the Aman’s Core Ambitions, Purpose, Brand Pillars, Values.
Responsibilities
- Demonstrate and promote the Aman culture, always positively representing the Company
- In a leadership role, this position is to provide the highest quality service to guests at all times
- Maintain integrity of service, touch tables while on floor to solicit feedback
- Responsible as lead authority on floor regarding service quality
- Responsible for all staff training including Certified Training Program, Certified Trainers, up selling programs, staff incentive programs, new hire orientation, and on-going service training
- Ensure staff is in compliance with the Company policy on uniform standards inclusive of foot ware and grooming.
- Supervises personnel according to established personnel policies and procedures.
- Leads training and evaluating all dining room personnel and enforces all steps of service as well as food and beverage policies and procedures.
- Ensures sanitation compliance throughout the food and beverage outlets
- Handle guest complaints while on the floor
- Promotes positive public / employee relations at all times
- Maintains a clean, safe, hazard-free work environment within area of responsibility
- Promote teamwork within the restaurant, creating a positive work environment
- Treat every customer, employee and vendor with respect and dignity
- Ensure the highest levels of organization are maintained in the dining rooms and bars at all times, without exception
- The Service Director is responsible to assist with the daily upkeep of the F&B areas, in particular the following:
- Daily walk through of the restaurants, lounges, clubs to determine areas which need attention
- Opening and closing procedures
- Food and Beverage knowledge and service standards
- POS and Reservations Systems
Qualifications
- 5 years prior front of the house experience in a high volume establishment
- Forbes Service Standards and Michelin/New York Times Star experience
- Experience in various capacities of restaurant staff strongly preferred
- Able to work independently and make the right decisions for the business
- Ability to work holidays, late nights, and weekends.
- Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner
Director of Concierge
PBS Facility Service -
Brooklyn, NY
Nurse Practitioner Intermittent
Medical Director Services PC -
Jackson, NY
Funeral Director - Advance Planning
Service Corporation International-Dignity Memorial -
Staten Island, NY