What are the responsibilities and job description for the Assistant Reservations Manager position at Aman?
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts,
experiences and products which transform our guests’ perspectives and daily lives. To achieve our
ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched
design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman
way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of
belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our property in Canyon Point, Utah (Page, Arizona).
POSITION OVERVIEW
To assist the Reservations and Revenue Management in effective leadership and oversee the reservations aspects of the department including all operational relationships and communications within the hotel. Oversee the recruitment and onboarding of new associates on the team. Alongside the Reservations and Revenue Manager, he/she will oversee daily training and development of each staff member to fulfill the primary functions of call conversion and customer loyalty.
RESPONSIBILITIES
- Supervise colleagues within the department to ensure that standards and policies of service are maintained.
- Ensure that all daily departmental reports and correspondence are completed on time and accurately and assist Reservations Manager with other reports as needed.
- To assist the Reservations Manager with organizing and carrying out departmental meetings at least once monthly in order to keep staff members informed and up to date with any issues that are necessary
- Maximize room sales and revenue for the hotel, up selling as the highest priorities.
- Assist in ensuring that all commissions are correct and follow up promptly.
- Handle wholesaler’s requests and bookings.
- Group Support for the Events Manager and Director of Sales and Marketing. Assisting with any reservations needs for the groups.
- Backup for site inspections.
- Perform Manager on Duty shifts if needed.
- Assist with the development of all resort collateral including Amangiri website, fact sheet and brochure material.
- Ensure that sales and marketing strategies focus on niche travel partners and tourism organizations, Amanjunkies, weddings, groups and buyouts, corporate opportunities, and cultural organizations.
- Assist in the creation of special events, deals, promotions, etc.
- Performing other duties as assigned by management.
- Assistant Reservations Manager will oversee all reservations & PBX staff.
- Conduct regular one-on-one feedback and productivity reviews.
- This job description and the above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.
QUALIFICATIONS
- Must possess excellent communication and presentation skills.
- Requires advanced computer proficiency.
- Must be able to work independently as well as in a group setting.
- Must be able to work some evenings and weekends as needed.
Salary : $49,500 - $62,700
