Pbx operator

POSITION OVERVIEW

The PBX Operator is responsible for attending to the needs of the guest from their initial inquires and arrival to departure.

Provide a detailed and accurate overview of our region, the property, and its offerings. Maintain a professional relationship with other departments and communicate guests needs via the appropriate channels.

RESPONSIBILITIES

• Answering all phone calls within 3 rings in a friendly and prompt manner
• Remain polite, well-mannered and professional; determine the nature of the inquiry and route calls being mindful of a hold time of 30 seconds or less;

record messages and distribute appropriately

• Staying abreast of all community activities to provide recommendations
• Communicating clearly with all Departments, not limited to Front Office, Experience Team, Transportation, Housekeeping, Engineering, and Security via respective channels
• Sharing and disseminating pertinent guest information to appropriate departments or managers including guest complaints
• Coordinating room changes / moves with housekeeping and Bellman
• Monitoring daily activities and itineraries of guests
• Recording guest preferences, history, profile details and inputting into OPERA profiles and Status Sheet
• Recording information for each shift in a logbook
• Performing other duties as assigned by management
• Satisfying guest needs and exceeding guest expectations are # 1 priority
• Project a positive hotel image. Keeping clean and organized work station
• Complying with all Amangiri policies and procedures

QUALIFICATIONS

• All applicants must possess the legal right to work in the United States
• Must have 1-2 years office related experience
• Must have strong guest service experience and a professional manner
• Must be proficient with computer programs to include Excel, Word, Internet, etc. and the ability to learn new software programs
• Must be able to work a flexible schedule to include day shift, night shift, weekends and holidays
• Must have the ability to work with all departments on property in a professional manner
• Part Time / Ful Time position available

Last updated : 2024-06-21