What are the responsibilities and job description for the Customer Experience Supervisor position at Amare Global?
Amare is the leader in clean, scientifically proven products that unlock gut-brain-axis and nurture the microbiome within the body, enhancing overall mental and physical wellness. Our passion and purpose is to cultivate healthier, happier lives with an interconnected approach to mental and physical wellness. We’ve discovered the role that microbiome plays in immunity, weight loss, mood, sleep, focus, energy and even skin health. Our unique products are designed to repair and prepare each microbiome to function at its best.
We are searching for a compassionate leader who is thoughtful, supportive, open-minded and focused on what is best for employees as well as the company. The successful candidate will lead a team who provides an exceptional customer experience. Our customer experience team are the protectors of our culture and cultivating our community.
Key Responsibilities
- Responds to phone, email or chat requests from our customers
- Responds to and resolves escalated issues and/or unique or complex requests
- Monitors daily workflow and ensures that correct procedures are followed
- Identifies system and workflow improvements to enhance the team’s efficiency
- Coaches and guides team members
- Manages scheduling together with Manager
- Approves special adjustments or exceptions for customers within guidelines
- Minimum 2-3 years’ experience in a customer service role with progressive responsibilities
- Direct Sales/MLM industry experience a plus
- Exceptional verbal and written communication skills
- Proficient computer skills
- Experience operating call center phone system a plus
- Experience using ticketing system a plus
- Experience using a customer relationship management system a plus
- Must be an active listener
- Capable of logical and critical thinking in complex situations
- Agent of improvement: you recognize and communicate information to continuously improve customer experience.
- Ability to capture and anticipate customer needs
- Proficient computer skills
Amare employees enjoy full benefits including:
- Medical, Dental and Vision
- Bonus Plan
- 401(k) with employer match
- Company Paid Income Protection Plans
- Paid Time Off Plan (PTO) and Paid Holidays
