Operation lead

This role is located in Billings, MT. There is no relocation assistance provided for this role*

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as Team Lead, On the Road Operations.

In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics.

You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements

Our Operation’s workflow has three major components : First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area;

and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant : our vision and dedication to the customer.

Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps.

We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

Key Responsibilities and Job Elements :

• Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Support standard work and safety programs.
• Train new Delivery Associates on how to drive and operate the vehicles
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
• Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
• Promote a positive culture for Delivery Associates.
• Ensure all federal, state and local laws and requirements are being followed.
• Conduct weekly performance reviews with delivery partners
• Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.

For this role, you will need to be :

• At least 21 years old, and authorized to work in the United States
• Eligible to drive in accordance with DOT requirements
• Able to work 40 hours / week, and overtime as required
• Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

We are open to hiring candidates to work out of one of the following locations :

Billings, MT, USA

BASIC QUALIFICATIONS

• High school or equivalent diploma
• Can lift up to 49 pounds, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours / week, and overtime as required
• Are 21 years of age or older
• 1 years of working with computers and Microsoft Office products and applications experience
• Hold a valid and active driver’s license in the state you are applying for
• Must be able to obtain and maintain a Driver Qualification File

PREFERRED QUALIFICATIONS

• 1 year of team lead experience
• Experience with performance metrics and lean process improvement
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Solution-oriented, analytical approach to problems
• A high bar for accuracy and detail
• Proven ability to develop strong partnerships

Last updated : 2024-05-16