This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face.
Please note : Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available)
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners.
We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description : Account Support Specialist
Location : Tempe, AZ
Language Requirements : English
Shift Requirements : Sunday-Saturday
Training : 8-10 weeks instructor-led onsite training with option for hybrid work schedule post on boarding.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms.
The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements.
We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment.
AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals.
The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact.
The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
We are open to hiring candidates to work out of one of the following locations :
Tempe, AZ, USA
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Last updated : 2024-05-17
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