Salary Resume Critique Job Openings

Support Engineering Manager, Data Center Operations Support Engineering (DCOSE)

Amazon Data Services, Inc.
Haymarket, VA Full Time
POSTED ON 3/23/2024
  • 3 Years Experience Managing a team of Technicians or Engineers.
  • Experience in modern server hardware.
  • Experience in basic data analytics.
The Data Center Operations Support Engineering (DCOSE) Team provides escalation and strategic support to Data Center Operations Technicians, acting as technical Subject Matter Experts (SMEs) and partnering with teams such as Hardware Engineering and Service Owners to drive issues to resolution. Engineers analyze failure symptoms to identify possible causes on non-workability and provide the findings to facilitate the resolution and create long term prevention paths. Support Engineers also help create scalable solutions by creating Work Definitions IDs, bar raising instruction sets, and testing new services being deployed to DCO.

As a DCOSE Manager, you will manage a team of 6-10 Support Engineers who are engaged in supporting Data Center Operations teams through the creation of WDIDs, handling technical and process escalations, and driving the resolution of systemic issues.

As part of the DCOSE team you will be engaged in both tactical and strategic decision making while supporting the team reporting to you. You will oversee process change, provide proactive and reactive support for ongoing issues, and act as an advocate for Data Center Operations throughout the Data Center Community within AWS. You will engage with partner teams, drive change, and provide metrics and data to help define the goals of the business.

Key job responsibilities
  • You will support a team of Support Engineers as they are engaged in supporting Data Center Operations teams.
  • You will interact directly with Data center technicians to support escalations for issue resolution.
  • You will work with partner teams to push upstream fixes to enable capacity recovery.
  • You will meet with partners in operations and support teams routinely to gather data and work issues towards resolution.
  • You will contribute to data analytics to support your role.
We are open to hiring candidates to work out of one of the following locations:

Ashburn, VA, USA | Chantilly, VA, USA | Haymarket, VA, USA | Herndon, VA, USA | Manassas, VA, USA | Sterling, VA, USA

  • Experience in managing critical infrastructure.
  • Experience troubleshooting & maintaining hardware & software RAID
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Salary.com Estimation for Support Engineering Manager, Data Center Operations Support Engineering (DCOSE) in Haymarket, VA
$118,399 to $154,580
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Support Engineering Manager, Data Center Operations Support Engineering (DCOSE).

Click the checkbox next to the jobs that you are interested in.

  • Computer Troubleshooting Skill

    • Income Estimation: $76,255 - $96,896
    • Income Estimation: $79,780 - $107,326

  • End-User Training Skill

    • Income Estimation: $69,549 - $87,362
    • Income Estimation: $71,835 - $89,733
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Amazon Data Services, Inc.

Controls Manager, AMER US West Controls
Amazon Data Services, Inc.
Hired Organization Address Boardman, OR Full Time
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Construction Management, or an equivalent engineeri...
Data Center Area Manager
Amazon Data Services, Inc.
Hired Organization Address Umatilla, OR Full Time
Bachelor's degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field 6 ye...
Data Center Technician
Amazon Data Services, Inc.
Hired Organization Address Hillsboro, OR Full Time
1 years of computer hardware troubleshooting and repair experience 1 years of computer networking experience 1 years of ...
Network technician
Amazon Data Services, Inc.
Hired Organization Address Mesa, AZ Full Time
At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need ex...
View More Jobs at Amazon Data Services, Inc.

Not the job you're looking for? Here are some other Support Engineering Manager, Data Center Operations Support Engineering (DCOSE) jobs in the Haymarket, VA area that may be a better fit.

Facility Manager, Data Center Engineering Operations, DCC Communities

Amazon Data Services, Inc., Herndon, VA

Engineering Operations Technician, Data Center Engineering Operations (DCEO)

Amazon Data Services, Inc., Sterling, VA

View More Jobs