Customer Service Associate Devices Colombia Virtual Work From Home 40Hr Seasonal

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Colombia
• Strong communication skills in English and Spanish (both written and oral fluency) English level 85% or above.
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6:00 am to 10:00 pm
• You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair
• From a technical perspective, a minimum of High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI).

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

Work from home with Amazon Customer Service!

Role: Digital Devices and Alexa Support Associate
Job Type: Full time, seasonal contract
Location: Work from home in Colombia
Monthly Pay Rate: $2.415.000 COP

Our mission at Amazon is to be the most customer-centric company on Earth, and our award-winning technical support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy from, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to research, problem solve and guide clients to a resolution. You'll bring your unique personality to every conversation and deliver the exceptional technical support experience our customers love. Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, solving problems and sharing your knowledge with others? If so, read on to learn more about our Technical Support Associate role.

What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to research and resolve inquiries about Amazon's digital services and devices, such as Kindle, Fire TV and Prime Video, and provide excellent technical support. You will be the first point of contact for our customers by responding to their requests via phone, chat and email and will use a variety of tools to analyze and troubleshoot issues in real time, research solutions and communicate effectively with customers. You will also be responsible for performing escalations when necessary.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work day/late shifts and your work week is minimum 40 hours, for example: 5x8hrs In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Internet Allowance
• Employee Assistance Program (EAP)
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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