What are the responsibilities and job description for the IT Support Engineer I position at Amazon?
DESCRIPTION
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
- Provide comprehensive technical support
- Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
- Perform hardware procurement and asset management
- Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
- Create and maintain documentation
- Ticket queue management
- Handle to completion requests and technical project work
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Provide on call-support for Sev1 and Sev2 incidents
- Handle escalations from Level 1 support
- Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
- After hours work for change requests required.
- Daily travel between Herndon/Arlington area sites required. Occasional travel to other US cities required.
- This position requires that the candidate be a US Citizen.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Baltimore, MD, USA | Herndon, VA, USA
BASIC QUALIFICATIONS
- Bachelor’s degree in Computer science or IT related field, or 2 year’s IT systems or relevant experience. · 2 years of experience in technical help-desk or desk-side support environment
- 2 years experience with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- 2 years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP
- Lift or carry equipment up to 25 lbs, as needed
- Must be a US Citizen
PREFERRED QUALIFICATIONS
- Microsoft MCSE, MCSA, MTA
- A , Network , ITF
- ·Some Linux systems administration skills
- Networking experience (CCNA, DNS, DHCP, routing, switching)
- AV/VC experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
