What are the responsibilities and job description for the Learning Trainer position at Amazon?
DESCRIPTION
Job summary
The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the\ training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.
Excellent communication skills
Comfortable talking in front of a group as well as one-on-one with an individual.
Able to give and receive feedback effectively.
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented
Checks and tests for understanding. Gives insight to area managers.
Proven people skills
Works hard for the success of others, constantly remains “customer obsessed”.
Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others.
Is an active listener.
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances
Is able to use resources to expand knowledge and can answer tough questions
The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the\ training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.
Excellent communication skills
Comfortable talking in front of a group as well as one-on-one with an individual.
Able to give and receive feedback effectively.
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented
Checks and tests for understanding. Gives insight to area managers.
Proven people skills
Works hard for the success of others, constantly remains “customer obsessed”.
Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others.
Is an active listener.
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances
Is able to use resources to expand knowledge and can answer tough questions
BASIC QUALIFICATIONS
- 1 year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
- Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- High School or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
• Prior training, teaching, or presentation experience
• Trained in Amnesty
• Previous experience as a trainer or PA
• Willingness to work different shifts
• Shift hours for this position may be different from the standard production shifts
• Willingness to work in different areas as required by training needs
• Candidates must be very organized and able to handle multiple and changing projects/priorities
• Willingness to participate in and support the Operational Excellence initiatives
• Previous Learning or Tier 3 experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
