What are the responsibilities and job description for the Senior Strategy Specialist, Immigration position at Amazon?
DESCRIPTION
Job summary
At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Immigration Team is looking for a smart, passionate candidate to create new service offerings and consult on product development for the organization. The Immigration Team is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages global immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.
This role will review current state processes, identify root causes, and design solutions to drive down cycle times and improve the employee experience. In this role you will oversee US filings strategies at a programmatic level. You will optimize the US program to ensure a positive employee and candidate experience, build processes designed to protect data integrity and the hand off of information between Immigration and service providers. You will strive toward frustration-free employee and stakeholder experiences as they navigate the ever-changing landscape of immigration, both for today and for the future. The right leader for this role values continuous improvement, process and data inspection, seeking customer feedback, and enjoys growing and designing new programs and capabilities with the employee experience at the forefront.
Responsibilities include:
• Process improvement: Inspect current state US case types prioritizing with highest volume to build durable, sustainable, and flexible processes that produce positive and reliable results. Process improvement includes creating and overseeing process mapping and journey maps.
• Process improvement: Continually identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization by analyzing root causes of escalations and designing process improvements as measured by improvement in customer survey results, cycle time reduction, provider defect reduction, and cost savings.
• Process design: Create future state process flows for US case types as Global Immigration insources services where it makes sense. The primary goal is to improve the employee experience and optimize by identifying and removing bottlenecks in the process.
• Cross functional work: Stand up and own complex projects that span several teams through completion by influencing without authority. This includes projects such as experience experiments, high volume filing pushes, border restricted population management due to natural disasters/global pandemics, unanticipated policy changes or other circumstances.
• Program management and writing: Influence and contribute to the design of US work streams by writing weekly project updates and running monthly business reviews preparing, presenting, and analyzing key metrics. This also includes writing business requirement documents backed with financial analysis tables that align with Global Immigration’s north star vision.
• Program management and writing: Create tracking mechanisms and other dashboards that measure overall health of the US program, such as cycle times, user experience, high risk candidate tracking and trends.
• Create and oversee the creation of self-help resources to inform Amazonians and candidates about the process.
• Work with senior leadership within the Immigration Team, Legal, Public Policy, PR to review and understand impact of immigration changes on the program and develop associated processes or filing strategies as needed.
• Mentor other US Strategy Specialists on the larger team, particularly in program and project management, and provide stretch opportunities where appropriate based on interest/skill.
This role may require some onsite commitment and can be based out of Arlington, VA, Boston, MA, Dallas, TX, Irvine, TX, New York, NY, San Francisco, CA, Chicago, IL, Houston, TX, and Toronto, ON.
BASIC QUALIFICATIONS
· Bachelor’s degree in a related field
· 8 years of US immigration experience, either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of immigration-supported employees or in a recruiting or HR role with heavy US immigration involvement
· 5 years of experience in immigration compliance or policy work
PREFERRED QUALIFICATIONS
· J.D. or Master’s degree in related field
· 10 years of high volume business immigration experience with heavy emphasis on program management, compliance and policy work
·Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
· Excellent written and verbal communications - ability to interface with all levels of the organization
· Customer service oriented with a demonstrated desire to delight others
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
