What are the responsibilities and job description for the Help Desk Specialist position at Ambank Company?
About AmBank Company
For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.
The Opportunity
The Help Desk Specialist will serve as initial contact for employees seeking technical assistance via phone, email, support tickets, or in person. Diagnose and resolve technical issues through a combination of remote support tools and walking employees through processes. Help employees with Microsoft 365 products, as well as specific line of business applications. Escalate problems to other team members as necessary for good customer service, and follow up with employees to validate results.
COUNT ON TO:
- Assist employees with PC issues, use of software products, printer issues, etc.
- Triage tickets, communicate effectively with team members and employees
- Understand Windows computer environment in Microsoft Active Directory Domain and Microsoft Intune management platforms
- Troubleshoot and work with software manufacturers to address issues
- Provide stellar customer support
- Explain technical issues to non-technical staff for education and training
- Perform other duties as assigned by supervisor and management
KNOWLEDGE AND SKILLS:
- Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
- Experience with common office and productivity applications
- Computer and technical skills with an interest in problem solving
- Troubleshoot software and computer issues
- Ability to multitask
- Learn and support in-house software
- Communicate effectively in both verbal and written forms
Benefits
Healthcare (medical, vision, dental)
Competitive Compensation
Community Involvement Incentives
Flexible work hours
Paid Vacation & Sick leave
Paid Holidays
401(k) with matching contribution
Team Building Activities
Apparel Reimbursement
Our Values
Integrity
Dedicated
Community
Caring
Innovative
