CSR - Customer Service Representative

Customer Service 5 Star Specialist- Job Description

America NW Plumbing is looking for a Customer Service 5 Star Specialist to join our team! America NW Plumbing is one of the top places in North Idaho & Eastern Washington to work.

The Opportunity:

This exciting role gives you the opportunity to be the most important part of the customers five-star experience. You will be the hero while scheduling calls and working with Technicians to make sure both are set up for success. We know this job is important for the business and there’s no better company in the valley to work for which is why people come looking for a job and end up staying for a career!

Responsibilities:

• You will have the opportunity to work with AMAZING clients every day, scheduling service calls, maintenance appointments and being the Technicians biggest cheerleader. We deliver 5-star Customer Service on every call and it starts with you!
• You will have the opportunity to learn about the trades and have advancement opportunities as the company grows. The more you learn, the more opportunities you will have.
• Promote the company, employees, the brand and the trades! Win-Win-Win-Win!
• Responsible for making outbound calls giving reminders of upcoming appointments, scheduling maintenance calls, status updates, happy calls and follow up sales as needed.
• Listen to understand customer concerns when conflict happens looking for a favorable solution.
• Coordinate with Service Team to Dispatch Technicians per skill level and location.
• All other duties as assigned.

Competencies for Success:

• Prior customer service experience
• Basic clerical and prior data entry experience.
• Proficient with Quickbooks,Microsoft Office, Excel, Word, Power Point; Service Titan experience a plus.
• Detail oriented and highly organized with exceptional follow-through abilities and problem-solving skills.
• Strong verbal and written communication.
• Ability to provide 5-star customer service through building trust, demonstrating empathy and creating relationships for life.
• Outstanding Team Player that blends well with all levels of the organization, vendors and customers who enjoys working in a fast-paced, goal-driven environment.
• High energy with a positive outlook. Mindset is key!

Compensation:

• $16 DOE
• Performance Bonuses
• Spiffs
• Inside Sales Commission Structure

Benefits:

• Medical, Dental and Vision Insurance (Medical Premiums paid @ 75% by Company)
• Paid vacation time off
• On the job training, mentoring and coaching
• Opportunity to advance
• 6 paid holiday after probationary periods

Job Type: Full-time

Pay: $18.06 - $21.75 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person