MEMBER CONTACT CENTER REPRESENTATIVE

Embrace the opportunity to begin a financial career as a Member Contact Center Representative, where your customer service expertise will shine and your contributions will be valued. 

Role Highlights:

• Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms
• Provide members with information on loan applications status, loan payments, and loan payoff amounts 
• Provide history and statement copies
• Process wire requests
• Ability to set members up for electronic services
• Provide prompt, professional, and courteous service to members; use and understand phone system as instructed
• Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff
• Actively being a part of an awesome team

Hours: Monday - Friday with rotating Saturdays. 9:00am - 6:00pm.

Qualifications

Your qualifications: 

• High school diploma or equivalent (GED)
• 6 months to 1-year related experience in a customer service position
• Must have pleasant and professional phone manner and service skills
• Ability to handle a high volume of calls and be able to work for extended length of time on the phone
• Must be computer literate and have skills in effective written and oral communication 
• Familiar with 10-Key and type at least 35 words per minute
• Must have excellent interpersonal, member service and organizational skills
• Ability to effectively communicate and work with members and other employees

Why you will choose us:

By becoming a part of our team, you'll gain access to an environment that nurtures professional growth. Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation. 

Benefits include: 

• Generous PTO (Paid Time Off) 

• 11 Paid holidays 

• Paid Bereavement Leave 

• Paid Jury Duty leave 

• Training and advancement opportunities 

• 401k with match up to 6% 

• Mortgage discounts 

• No interest employee loans for work wear 

• Paid volunteering at ACU sponsored events 

• Bonus opportunities 

• Company paid long term disability and life insurance 

• Full Medical, Vision and Dental benefits 

• Annual employee event for all staff and their families 

• Employee Assistant Program (EAP) 

• AND MORE! 

If you're seeking a significant career progression within the financial sector, the role of MCCR awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service. Apply now to seize this opportunity! 

As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. 

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.