What are the responsibilities and job description for the Member Service Representative II - University Place Branch position at America's Credit Union?
Job Details
Description
We are currently in search of an individual with exceptional customer service skills and a solid six months (or more!) of experience within the financial industry, encompassing both teller and new accounts responsibilities. As a Member Service Representative II, your role will be instrumental in assisting our valued members with a diverse range of financial services.
What your day will look like:
- Utilize your knowledge of credit union products and services to provide expert assistance to members, ensuring inquiries and transactions are handled with precision and courtesy
- Handle various transactions and providing expert guidance to our members
- Become the go-to expert on teller transaction codes and check cashing
- Manage accounts with the utmost attention to detail
- Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
- Assist members with any issues related to unauthorized use of ATM/Visa debit cards
- Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
- Showcase effective oral and written communication with all credit union employees
- Attend monthly staff meetings and actively participating in assigned training sessions
- Handle incoming mail, night deposit mail, western union, and bank-to-bank wires with precision
Branch Hours
Monday - Friday: 9:00am - 5:30pm
Saturday- 10:00am-2:00pm
The pay range:
$20.05 - $25.79.
Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour.
The benefits:
We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week.
- Full Medical, Vision and Dental benefits
- Generous PTO (Paid Time Off)
- 401k with match up to 6%
- Bonus opportunities
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Company paid long term disability and life insurance
- Mortgage discounts
- Training and advancement opportunities
- Paid volunteering at ACU sponsored events
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP)
- And more!
Qualifications
What you will bring:
- High school diploma or equivalent
- Six months to one year of experience working in a financial institution or related field
- Must be bondable
Grow With Us:
We'll help you grow with awesome training programs:
- Teller Essentials (complete within 30 days) – get those basics down!
- Product Fitness (within 6 months) – unleash your selling powers!
- MSR Advance Program (within 1 year) – master member service!
- BAI training courses – become a banking champ!
If you are ready to embark on a journey towards professional growth and engagement in a supportive environment, we encourage you to apply for this exceptional opportunity. Join our team and be part of a company that values professionalism, excellence, and dedication.
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
Salary : $20 - $26
