Teller l - South Branch

Overview

Provides exceptional client service including efficient and accurate transaction processing and referring bank products and services by performing the following duties: Must be able to work M-F 9:00 a.m. to 6:00 p.m. and rotating Saturdays.

Responsibilities

Sales • Actively and enthusiastically participates in the Bank's referral program • Familiar with all of American Bank and Bank subsidiary products and services - looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individuals within the Bank Operational Skills • Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals • Accurately verify all coin and currency • Examine checks for endorsement and proper presentment • Cash checks - pays out money after verifying, signature, stop payments and account balance • Prepare change orders for clients • Accurately complete Currency Transaction Reports when applicable • Process loan payments • Process stop payments • Redeem savings bonds • Provide additional products including Cashier’s Checks and Personal Money Orders • Exchange foreign currency • Process credit card cash advances • Process Domestic and Foreign Wire Transfers • Accept and process items to be sent for collection • Keep teller drawer counted down according to drawer limits • Balance teller cash drawer daily in accordance with Bank procedures • Balance TCR or TCD daily, where applicable • Balance and service coin machines where applicable • Assist, as needed, in balancing the cash vault daily • Prepare shipment to/from vault, where applicable • Assist clients in accessing their safe deposit boxes, where applicable • May be responsible for Banking opening and closing • Provide client's balances or instant statements, on request, for deposit and loan accounts • Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station • Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc. • Maintain the highest level confidentiality with all information obtained • Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers • Prior to changing, altering or releasing any account information, responsible for authenticating the client's identity and their authorization to act on behalf of the account as stated on the account's signature card contract. • Perform additional duties and special projects as assigned Client Service • Ability to effectively communicate with internal and external clients in a manner consistent with the Bank’s values, and professional/behavior standards Non-Essential Duties & Responsibilities • Ability to operate telephone, fax machine, and PC • Ability to carry and place teller's drawer in place • Ability to carry large bags of money • Observe clients carefully as they enter and exit the bank doors

Qualifications

• Excellent client service skills including attentiveness, information retention, tact and diplomacy • Thorough knowledge of the Bank’s products and services • Professional image (business attire and professional communication etiquette and interviewing skills) • Competence with computers, telephone and other office machinery • Thorough knowledge, comprehension, and benefits of all retail policies and procedures • Pro-active personality (ability to seek out and ask for business instead of waiting for it to come) • Excellent written and oral communication skills • Familiar with retail banking regulations and responsibilities • Ability to work in a fast paced environment and under pressure as needed • The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions • Flexible regarding scheduling • Available to work rotating Saturdays and evenings • Must be able to work at different branch locations as business needs dictate Education • High school graduate or equivalent