Broadband Tech I

Position Purpose/Summary
The Broadband Technician is committed to providing the highest quality service to the communities, customers, and employees we serve by installing, testing, and maintaining Broadband, telephone, video, wireless internet, and FTTx services.
Primary Duties & Responsibilities

• Install new Broadband services, including but not limited to, videos service, wireless internet, cable modem, DSL, telephony, and FTTx services in ILEC and CLEC communities.
• Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes IPPX systems, telephony, video, internet, and FTTx.
• Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily in MACC.
• Perform customer education and up-sell services as part of normal installation procedures.
• Trouble-shoot video/telephony/broadband issues from CPE to the first active, telephone issues from CPE to Central Office/Network Equipment, FTTx issues from CPE to PON, and wireless issues from CPE to tower.
• Test existing service, locate defective cable, wiring or equipment and repair.
• Communicate with customers to answer questions and respond to problems.
• Bury, hang, activate, install, and bond/ground service drops in accordance to company guidelines.
• Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
• Ensure company inventory is maintained and reported for items utilized by technician.
• Perform RF signal leakage monitoring, document leaks and report to Supervisor.
• Assist Lead Technicians with replacements, extensions, and new construction work.
• Responsible for the clean-up of customer property after any project or job by technician.
• Responsible for locating fiber, coax, telephone and marking cable routes.
• Attend Safety and Technical Training as required.
• Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records.
• Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
• Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.
• Being an advocate for Company programs and special evets while taking initiative to participate and volunteering readily when opportunities arise.
• Performing all other duties and responsibilities assigned.

Knowledge, Abilities, & Skills for Success

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
• Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
• Able to use SL meters, Volt/OHM meters, DSL meters, light meters and TDRs to effectively to solve problems.
• Knowledge of and the ability to comply with CPNI regulations and procedures.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player.
• Proficient computer skills and the ability to adapt and learn as programs and processes change.

Qualifications
At a minimum, the Broadband Technician must have high school diploma or equivalent. Additionally, previous telecommunications and customer service experience is preferred.

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Monday - Friday 8a - 5p and On-Call Rotation
8-hours/day excluding lunch and breaks

Job Type: Full-time