Job Posting for General Manager-Hotel at American Business Solutions INC
The General Manager (GM) will be responsible for overall property management, revenue generation, cost control, guest satisfaction, and supervising employees while maintaining the integrity of the hotel. This property has over 100 rooms.
Duties and Responsibilities (but not limited to)
Responsible for legal compliance and franchise standards
Hotel administration and performance, service to patrons, and room rates
Delivers outstanding guest service and financial performance
Assigns responsibility to all employees; supervises work activities of all employees
Ensure staff receives proper training for each position, including safety training and standard operating procedures
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Answers and resolves problems to maintain Guest Satisfaction
Handles and resolves employee issues
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Ensures employee paperwork and work schedules
Order supplies and equipment as needed
Must be in proximity so available to manage hotel situations/emergencies
Required Skills and Experience
Minimum of three years of experience as a hotel GM, AGM, or relevant role.
Ideal candidate will have a sound background in sales, operations, yield management, financial reporting, and delegation.
Self-starter with the ability to work independently and as a team
Strong problem-solving skills, ability to shift & and manage priorities
Ability to work in a fast-paced, high-pressure environment
Experienced with the IHG PMS system
Hilton brand knowledge is a must
Strong knowledge of Microsoft Office (Microsoft Word, Excel, and Outlook)
High level of flexibility regarding overtime during times busy periods as required by the business
Education and Experience:
Associate degree or higher level of education preferred
Supervisory: 3 years (MUST)
General Manager or AGM: 1 Year (Must) or 3-5 years (Preferred)
Job Type: Full-time
Pay: $68,000.00 - $72,000.00 per year
Schedule:
Day shift
Evening shift
Morning shift
Experience:
Hotel management: 9 years (Preferred)
IHG: 1 year (Preferred)
Ability to Relocate:
Wilmington, NC 28401: Relocate before starting work (Required)
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