IT Service Desk Analyst

Hello

This is Sheetal from ABSI, I have a new onsite role for you

POSITION : SERVICENOW IT HELP DESK

LOCATION : DAYTON /KETTERING/COLUMBUS OHIOONSITE

JOB DESCRIPTION:

QUALIFICATIONS & ATTRIBUTES:

• Strong customer service and documentation skills
• Strong verbal and written communication skills
• Ability to identify and execute predetermined procedures
• Demonstrated success managing multiple priorities while delivering results
• Experience troubleshooting and resolving basic network problems
• Experience performing routine maintenance on laptop and desktop hardware
• Experience installing and administrating a Microsoft workstation environment
• Experience administrating Microsoft Active Directory Users and Computers
• Experience administrating Microsoft Exchange and Exchange Online Mailboxes/Users
• Experience provisioning and administrating end-user telephony devices
• Experience deploying and administrating backend telephony services
• Experience installing, configuring, and updating Windows Server Operation Systems
• Experience installing and configuring workstation and server applications
• Experience implementing and administrating Mobile Devices via Mobile Device Management
• Demonstrated ability to follow directions and deliver results individually and as a team member
• Demonstrated ability to establish and maintain effective working relationships with other employees, vendors, and customers
• Understands, adheres to and effectively communicates company polices and procedure
• CompTIA A , N , CCNA, Microsoft or other industry certification(s)
• Associate degree in a computer-related technology field or equivalent industry experience
• Possess a valid driver’s license and a good driving record
• Maintain a professional appearance as a representative of the company

MAJOR AREAS OF RESPONSIBILITY:

• Answer inbound calls participating in a Service Desk queue
• Create, work and document tickets for Customers
• Provide technical customer support via telephony and e-mail ticketing
• Acknowledge and set expectations with Customers in a timely fashion
• Troubleshoot advanced complex technical problems, document results and escalate as needed
• Resolves escalated issues from others on the team
• Provision, maintain and retire Active Directory accounts and information
• Provision, maintain and retire Exchange mailboxes and resources
• Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
• Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.)
• Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
• Receive and document receipt of goods for incoming orders
• Install and configure workstation operating systems (Microsoft Windows)
• Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
• Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
• Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
• Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
• Troubleshoot, coordinate and verify hardware warranty repairs (HP, etc.)
• Installs application and server operating system updates and patches
• Improve processes by identifying and implementing scalable solutions
• Leads team meetings and regular reporting/status reporting
• Other reasonable duties assigned by Manager

Sheetal Agarwal

American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person