Job Posting for Patient Care Coordinator at American Dental Companies
Join our Team as a Patient Care Coordinator at Rendezvous Dental!
Location: Riverton, Wyoming
Description
The purpose of the Patient Care Coordinator is to help patients feel comfortable in our practice and to
assist them in reaching their dental goals by ensuring an efficient process from initial contact through
scheduling, consultation, case presentation, and treatment. The Patient Care Coordinator gives special
attention to those considering or inquiring about the practice or services to help them become
patients and support them every step of the way.
Qualifications
High school diploma required. College credits and/or degree preferred
Experience in the dental profession is preferred
Compliance with state dental practice requirements (i.e., x-ray requirements, OSHA training)
X-ray certification required (May be obtained within 6 months after hire)
CPR (BLS) Certification current
Superior interpersonal and customer service skills
Excellent verbal and written communication skills
A professional demeanor
Ability to maintain confidentiality
Strong time management abilities
Ability to work collaboratively and contribute positively to a team environment
Objectives And Responsibilities
Establish and maintain a trusting and supportive relationship with patients
Build the value of the patient's experience and service(s)
Take responsibility for the entire patient base
Welcome patients in person or on the phone, with a friendly positive demeanor
Maximize the doctor's schedule and production time
Take radiographs as needed
Create and present dental care treatment plans for patients
Ensure that patients are scheduled for dental hygiene and/or treatment at the conclusion of each appointment
Complete general scheduling, confirmation, and communication duties by:
Checking messages each morning and following up with callers
Consistently checking email
Answering questions from patients about treatment over the phone
Scheduling and rescheduling appointments
Ensuring appointments are scheduled with the correct provider, proper procedures are attached, and the time length is correct
Follow up with patients with diagnosed and unscheduled treatment
Prepares For Visits By
Ensuring x-rays and other information have been received before the patient's arrival
Ensuring new patients have received new patient information and health history forms in advance of the initial visit
Verifying, and attaching, patient insurance information and that their plans are accurate and active
Confirm appointments (text or phone) before noon
Verify and confirm lab cases have been delivered before confirmation calls / reminders
Office Participation
Be an active participant in morning huddles, team meetings, as well as community engagement activities/opportunities
Promote team concept by interacting positively with others in the office
Be willing to offer help and be proactive in filling areas of need in the office
Communicate clearly with all staff in regard to absence
Seek out continuing education opportunities to improve skills
Other duties that may be assigned by the supervisor
Metrics
The patient coordinator monitors success by watching the following key performance indicators
(KPIs)
New Patients
Hygiene Reappointment Percentage
Treatment Acceptance Percentage
An upward trend of these metrics on a graph would indicate that the patient coordinator is successfully meeting the objectives of the position and the needs of the practice.
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