Manager-Digital Portfolio Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. EDDS Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology, to elevate transparency and drive business and customer outcomes.

As Manager, Loyalty & Benefits Portfolio, you will be responsible for managing the Lean Portfolio Management (LPM) process, with a focus on delivering New Product Launches, Card Refreshes, Membership Rewards and Loyalty capabilities to market across our digital channels. You will work with partners across GCS, GCSG, GMNS, GSG, and Enterprise Platforms, to prioritize enterprise initiatives, refine scope, assess business outcomes and feasibility, and develop a strategy to forecast and coordinate product development efforts through launch.

You will manage cross-functional stakeholder relationships and work to increase transparency and predictability in capacity and delivery. You will define strategic outcomes with BU decision makers and partner effectively across the Loyalty & Benefits Portfolio, EDME channels, Marketing, Servicing, Enterprise Platforms, and Engineering teams to facilitate portfolio planning, sequence delivery of digital product development, track progress, overcome obstacles, and deliver recommendations to senior leadership team. The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports to the Director, Loyalty & Benefits, Marketing & Acquisition Portfolio, based in New York.

Key Responsibilities:

• Drive portfolio management activities for Enterprise Digital and Data Solutions
• Lead with a customer first perspective to refine scope of new product launches, card refreshes, Membership Rewards, dining, entertainment, and travel initiatives across American Express
• Collaborate across LOBs and COEs to stand-up best in class operating models that optimize flow of product delivery across the complex digital ecosystem
• Partner with Channel & Platform teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers/dependencies to ensure timely launch
• Create and deliver executive-level and stakeholder communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignment
• Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio
• Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment

Required Skills / Qualifications:

• Minimum of 4 years of professional experience working across product development and engineering teams
• Strong enterprise and customer mindset with a track record of influencing others to embrace change
• Demonstrated ability to self-start, carve opportunities out of white space, and design and implement new processes while operating independently
• Highly skilled in Agile product development methodologies, project management, and an expert in enterprise collaboration tools (Rally, JIRA, Confluence, etc.)
• Very strong collaboration skills – ability to build strong partnerships and navigate cross functional teams to deliver on shared objectives
• Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences
• Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment
• History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity
• Ability to maintain a positive attitude and sense of humor in the face of challenge

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Salary : $90,000 - $165,000