Program Manager

Why American Express? 

There’s a difference between having a job and making a difference. 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. 

Because we believe that the best way to back our customers is to back our people. 

The powerful backing of American Express. 

Don’t make a difference without it. 

Don’t live life without it. 

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition—such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor’s Best Places to Work, and Forbes FinTech 50—it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

Responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional program teams and works with business partners to determine and interpret business requirements into technology solutions. Responsible for managing program costs, resources, change requests, risk and issues to ensure that maximum business benefit maintained as well as provision of regular program status updates. Certification requirement: Project Management Professional (PMI) or equivalent Project Management certification (eg. Certified Project Management Practitioner, International Project Management Association). Responsible for managing one or more highly complex or enterprise-wide IT program(s) consisting of multiple projects, that may span a broad range of systems and enterprise-wide components. Communicates with Delivery Directors, Portfolio Management and Business Partners with regard to program strategy, direction and changes. Facilitates potential development solutions by working with Business Partners and senior level Architects to determine technology solutions that align with business strategies and IT strategic directions. Develops the program strategy and the various enterprise-wide high-level project plans and ensures that scope and approach are fully understood by all stakeholders. Ensures that the supporting Business Case is updated throughout the course of delivery and works with the business to ensure business case objectives are met.

• Facilitate and Leads the Team Execution
• Drives team/release level processes demonstrating servant leadership coupled with domain knowledge and technical savvy.
• Support product owners by ensuring backlog refinement and readiness.
• Ensures dependency alignment across teams.
• Execute the Program Increment (PI) objectives to support the strategy, vision and road map
• Ensure value is achieved by the team on behalf of end users.
• Works with the product owner to develop a prioritize team backlog.
• Collaborates with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.
• Create data-driven insights into the delivery and execution of the team using relevant team level metrics.
• Raises impediments, handles risks, dependencies, and resourcing needs.
• Support and encourage innovation through continuous exploration.
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams.
• Track and measure user story execution.
• Manages external relationships, e.g. product or vendor partners. Technical Skills
• Assist with maintaining Central applications and disaster recovery plans and resolving information security vulnerabilities.
• Understand the team’s technical platforms and applications.
• Facilitate solution technical alignment discussions. Leadership and Coaching
• Coach leaders and teams in Lean-Agile practices and mindsets.
• Encourage diversity of thought and demonstrate an open mindset.
• Foster a culture of trust and leadership in others.
• Champion a learning culture to drive continuous improvements and standardization.
• Respectfully and purposefully challenge the status quo.
• Inspires collaboration and quality practices between system architects, Agile teams, and product teams.
• Promotes compliance with SDLC standards across the team.
• Ensures data integrity for the team within the Agile Management tools

Please note, Salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
• 3 years of technical delivery experience with a demonstrated track record of growing responsibility
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec.
• Experience with design and coding across one or more platforms and languages a plus.
• Strong servant-leadership skills.
• Shown ability to deliver complex software features iteratively and reliably.
• Deep understanding of SAFe or iterative development processes, including quality and testing best practices.
• Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

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