Remote Travel and Lifestyle Consultant

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

You won’t just help our customers see the world; you’ll help them truly experience it

Our consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.

They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring long-term relationships and loyalty along the way.

 Delight customers with the unforgettable and unexpected

Anything can happen when people travel. Here’s just some of what you could be doing each day in our customer contact center:

•             Delivering “WOW” by providing innovative and extraordinary service

•             Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs

•             Creating unique travel experiences by expertly booking domestic and international flights, cars, and hotels

•             Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence

•             Revealing a private world to customers that they never knew existed

•             Knowing what your customers want before they do

What you’ll need to make the most of your passion for travel

•             A good knowledge of travel and world geography, this could be due to a spell spent exploring the world, studying in the industry or through your recent history of selling domestic and international travel

•             A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills

•             Resilience and composure to remain positive under pressure and in changing circumstances

•             Strong time management and multi-tasking skills

•             Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services

•             Computer skills are vital as you’ll be using several different travel tools, all day, every day.  We’ll provide full training in our Sabre GDS booking tool, so you’ll be an expert in no time

•             The flexibility to work shifts, including nights and weekends

•              Ability to speak French would be beneficial but not essential

In this role, you will need to be TICO certified, if you don’t already have this accreditation, don’t worry, we will cover the cost of the certification fees for you.

 We are a 24/7 operating environment, so we have a variety of shift schedules designed to meet the needs of our customers and provide work/life balance to our colleagues.  These cover evenings and weekends in addition to core hours and we can discuss them further with you during your application process.

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.