Vice president

Reporting to the Chief Claims Officer, the Auto Claims Adjusting Services Vice President is an executive leadership position responsible for enterprise leadership of adjusting services and claims operations for property, casualty, and auto policies.

Also, you will effectively manage daily relationships with important partners to guide customer focused solutions and ensure exceptional performance.

Primary Accountabilities

• You will lead the execution of an enterprise claim adjusting strategy.
• You will execute enterprise claims adjusting standards.
• Ensure process coordination across all claims office locations and scope areas.
• Monitor and hold leaders accountable for claims key performance indicators.
• Lead the department in implementing profit solutions while interacting with other areas across the enterprise, including sales, product management, marketing and actuarial.
• Ensure consistent communication mechanisms are in place between claims offices and product strategy area.
• Monitor metrics, people and processes to ensure claims training curriculum meets our needs for seamless claims adjusting service and operations.
• Ensures the claims adjusting organization is compliant with applicable local, state, and federal regulations.

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service
• Interact effectively with others by reaching level of agreement with diverse parties and manage conflict that occurs in a heterogeneous group.
• You will effectively interact effectively with employees in all levels of management in identifying and resolving complex issues.
• You will listen and explore nontraditional approaches to problem solving by taking action after assessing alternative courses based on logical assumptions and factual data.
• Must have solid knowledge and understanding of the claims practices and standards.
• You will also utilize organizational and industry knowledge to identify problems and opportunities.

Travel Requirements

• Must be willing to travel for Catastrophe duty if necessary.
• This position requires travel up to 40% of the time.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4 days per week) working from our National Headquarters, (NHQ).

• Offer is contingent on the results of applicable background checks.
• Offer to selected candidates is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Last updated : 2024-05-13