What are the responsibilities and job description for the Pro Shop Manager position at American Golf?
Overview
ABOUT AMERICAN GOLF
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.
Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.
Responsibilities
Job Purpose
The Pro Shop Manager is responsible for managing all golf shop activities, including sales and guest service. Duties include supervision of personnel assigned to work in the pro shop, on the driving range and in golf cart maintenance, and the administration of facility rules and regulations.
Responsibilities
- Manage golf shop activities including checking in members and guests, selling merchandise, processing cash and credit card transactions, and managing reservations
- Serve customers in the pro shop and supervise inventory control
- Hire and manage golf shop staff by conducting training, supervising and evaluating performance, and scheduling to match demand patterns
- Maintain the pro shop environment by keeping the shop neat and orderly, straightening and stocking merchandise
- Follow corporate guidelines for opening and closing duties, cash handling, and transaction recording
- Respond to member and guest service issues
- Perform management functions in absence of General Manager
- Assist the General Manager in the facilitation of staff meetings
- Other duties may be assigned by management as necessary
Qualifications
Qualifications
- A minimum of 1 to 2 years’ experience prior experience in a customer service-oriented environment, preferably in the golf/hospitality/service/leisure entertainment industry
- Ability to work a flexible schedule
- Basic math skills and experience handling cash and credit card transactions
- Experience handling customer service issues with good interpersonal and communication skills
- Proven ability to work with little or no direct supervision
- Ability to work in a fast-paced environment
- Knowledge of recreational operations and golf course maintenance preferred
Education
- High School Diploma/GED required
Skills/Abilities/Personal Characteristics
- Flexibility
- Advanced Verbal and Written Communication
- Teamwork
- Time Management
- Collaboration
- Decision making
- Thoroughness
- Efficiency
Working Conditions
- Days and hours of work vary by schedule and business needs.
- Evening, weekend, and holiday work will be required.
- While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
