What are the responsibilities and job description for the Level I IT Specialist (Waddell, AZ) position at American Leadership Academy?
American Leadership Academy is currently accepting applications for a full-time Level 1 IT Specialist who will provide on-site support to all technology equipment for our school located in Waddell, Arizona. Candidates must possess, or be willing to obtain, a valid AZ IVP fingerprint clearance card. Previous experience in the IT field is preferred, but not required.
Duties and Responsibilities include but are not limited to:
- Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
- Escalate complex issues to Level 2 support providing a detailed report of steps taken.
- Install computers, software, and peripheral equipment.
- Repair of computers, software, and peripheral equipment.
- Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
- Support audio and visual equipment at various ALA-West Foothills events.
- Train users on software and hardware on-site.
- Maintain records of work in progress and completed jobs.
- Maintain a moderate level of proficiency in software and applications supported by IT.
- Assist in miscellaneous tasks as needed.
- Required to lift up to 50 pounds in support of hardware installations
Candidates with the following qualities and abilities will thrive as part of our team:
- Self-motivated
- Dependable
- Coachable
- Outstanding customer skills
- Ability to communicate clearly and professionally, both verbally and in writing.
- Flexible in prioritizing tasks.
- Committed to going above and beyond when necessary to reach goals.
- Leadership and team collaboration skills
- Strong planning, execution, and problem-solving skills.
Preferred additional skills:
- Security and Technical Certifications
- Apple products knowledge
- G Suite knowledge
- Active Directory knowledge
If you have any questions about the position, please send an email to jobs@charter.one.
