Operations Supervisor

Operations Supervisor

IMMEDIATELY HIRING! Operations Supervisor FULL-TIME Opportunity

$83,000 - $87,000 per year

The mission and purpose of this position is to ensure the compassionate delivery of high quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

The Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division. The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients.

KEY RELATIONSHIPS

Key Internal Customers and Suppliers

• The Operations Supervisor's primary relationship is with the field crews. He/she works collaboratively with the Paramedics and EMTs to coach and support their success
• The Operations Supervisor works closely with the Communications Center to provide direction on procedure and protocol use, ensure processes are followed, and to resolve issues that may arise
• The Operations Supervisor works collaboratively with the Operations Director/Manager and senior management to ensure clear understanding of Vision, values, goals and objectives
• The Operations Supervisor works with the Field Training Officer to ensure Paramedics and EMTs are receiving required training to optimize performance
• The Operations Supervisor provides information and resolves issues with staff functions at the local and regional level regarding human resources, risk management, payroll, and other functions
• The Operations Supervisor works closely with other Operations Supervisors to ensure the exchange of information about specific events, activities, and best practices

Key External Customers and Suppliers

• The Operations Supervisor often works with patients, family members, and friends
• The Operations Supervisor works daily with heads of ancillary emergency agencies, such as fire and police, to ensure integrated efforts
• The Operations Supervisor works daily with employees of hospitals, physician groups, nursing homes and other providers to resolve issues and ensure continued operational relationships
• The Operations Supervisor has working relationships with the appropriate management of HMO's and other insurers associated with the service area
• The Operations Supervisor, in collaboration with higher management, provides information and responds as necessary to the media regarding crisis events involving the division
• The Operations Supervisor may be required to maintain effective relationships with vendors of various products and services

KEY RESPONSIBILITIES

• Ensure continuous quality improvement through clinical management and protocol compliance
• Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
• Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
• Function as a crew Paramedic or EMT as required
• Manage the storage, distribution and collection of narcotics
• Provide support and assistance to the field personnel to help them achieve maximum performance
• Provide daily direction and clarity of expectations to field personnel
• Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
• Coach employees to perform at their highest levels and provide performance feedback
• Assist employees in career planning
• Provide support to crews by acquiring needed resources
• Participate in the resolution of union or non-union grievances and administer the disciplinary process
• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
• Partner with human resources to ensure the availability of employee counseling as necessary
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees
• Administer company policies and procedures, as well as employment law in a consistent manner
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
• Participate in community service to enhance the image of the company
• Identify customer processes that lead to enhancements of service
• Supervise the daily operations of the field
• Collect paperwork and generate reports for management
• Assist crews in stocking trucks/units
• Ensure unit readiness by managing the fleet and materials
• Screen trip tickets
• Reinforce importance of complete, accurate, and timely completion of run reports
• Perform other duties as assigned

QUALIFICATIONS

Experience:

• EMS Field Experience
• Past EMS supervisory experience
• Field Training officer experience or Instructor experience
• Experience as a SSC or EMD
• High school diploma or equivalent (GED)
• State Paramedic License
• State Driver's License
• BLS, ACLS, NREMT-Paramedic
• Driving record compliant with company policy
• Pass Physical Agility Test

REPORTING RELATIONSHIPS

Reports to: Operations Manager

Interrelationships: Operations; Operations Management

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.