IT Help Desk Specialist

Description

We are American Metals Supply! A thriving employee-owned company, a leading wholesale distributor of sheet and coil steel, prefabricated duct & fittings, and a complete line of HVACR products.

Established in 1962, American Metals focuses on providing our customers with top-quality products and exceptional service.

Our commitment to excellence and innovation has driven our success, and we take pride in a culture that fosters employee engagement and ownership. As an employee-owned company, we offer our team members the opportunity to participate in the company's success through our robust Employee Stock Ownership Plan (ESOP). We believe that every employee has a stake in our organization's achievements and growth.

Responsibilities:

• Provide technical support to staff and customers, assisting with hardware, software and network issues.
• Administer and maintain our ERP system, ensuring smooth operation and user support.
• Set up and configure new user accounts across platforms, ensuring proper access levels and permissions.
• Troubleshoot and resolve technical issues related to our web store, assisting customers with navigation and purchasing processes.
• Collaborate with the IT team to implement and maintain IT policies, procedures as well as best practices.
• Document and track support requests and resolutions using ticketing systems.
• Conduct training sessions for staff on IT systems and tools as needed.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in a help desk or technical support role, preferably in a sales or distribution environment.
• Strong knowledge of ERP systems, preferably with experience in system administration and user support.
• Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Intrinsically motivated with the ability to work both independently and in a team environment.
• Ability to interact effectively with individuals at multiple levels.
• Demonstrates high integrity and professionalism in all interactions.

Preferred Skills:

• Experience with Epicor Eclipse/Solar, Microsoft Teams, RF Guns, CRMs, e-commerce platforms and/or web technologies.
• Knowledge of HVAC products and industry.
• Advanced proficiency with Microsoft Office 365.

Benefits:

• Enjoy a 6% match on your 401k contributions and participate in our Employee-Owned Stock Program, fostering a sense of ownership and long-term financial growth.
• Take advantage of our competitive benefits package, including medical, dental, and vision coverage.
• Flexibility in location, with the option to work from any of our branch’s to optimize physical IT support coverage.
• Receive paid time off, starting with two weeks in your first year, three weeks from years two through eight, and four weeks from year nine onward. 
• Collaborative and supportive work environment with opportunities for growth and professional development.