What are the responsibilities and job description for the Insurance Office Receptionist CSR position at American National Insurance ANPAC?
We are looking for a front desk receptionist office assistant. Ideal candidate is organized, detail oriented, has fantastic customer service skills, a positive attitude, and is confident on the phone. Seeking a self-starter who can problem solve, and research to find answers to unknown questions and/or processes. Spanish speaking is a huge plus! This position requires the ability to multi-task and manage time efficiently.
40 hours a week. 9am-5pm. M-F with some schedule flexibility. Employee benefits, paid vacation, etc. available after the first 90 days. Semi-annual performance reviews offer opportunity for advancement and possible pay increases.
Please hand deliver your resume between the hours of 11am-3pm Tuesday-Friday. American National 2014 San Juan Blvd unit E, Farmington NM 87401. Ask for Ami.
We will NOT be accepting any phone calls, emails, or electronic applications for this position.
Requirements:
- 1 year of either customer service or office experience
- Proficiency with Microsoft Office especially Excel
- Drug screening
- Strong computer skills
Job Duties:
- Answer customer inquiries both over the phone, email, and face-to-face.
- Following up with unanswered questions and finding solutions to common issues.
- Collaborate with and support other office staff.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner
- Making outbound calls to clients and mortgage companies about billing issues.
- Navigate company specific programs to manage and make changes to client accounts.
- Run office errands from time to time.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
- Professional development assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location