Supervisor, Disaster Services

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Disaster Services Supervisor in in our Tennessee Region Supporting Knoxville. This position requires travel with an American Red Cross vehicle throughout the region. The Work schedule includes on call responsibilities.

WHAT YOU NEED TO KNOW (Job Overview):

Supervise the implementation of the disaster services program in an assigned geographic territory. Lead and supervise Disaster Program staff and volunteer team responsible for local preparation, response and recovery management as well as management of government partnerships within assigned territory. Implement disaster preparedness, response, and recovery programs in the local area. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

• Establish and implement disaster services program goals, objectives, policies, and procedures in a territory in alignment with established metrics. Coordinate the day-to-day functions that support these programs in accordance with policies and procedures.
• Lead and supervise a primarily volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Hire, train, coach, counsel, and evaluate performance of direct reports and volunteers.
• Act in a facilitative leader role across the disaster cycle. Align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader. Within scope of position, represent the entire disaster cycle of preparedness, response and recovery.
• Mobilize the local community to prepare for, respond to and recover from emergencies. Meet the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.
• Develop and cultivate professional relationships with key internal & external partners/organizations. Serve as the Red Cross thought leader on a local level with government and other agencies and organizations involved in disaster. Ensure interface with community leaders, corporations, businesses and government agencies. Participate in local planning, exercises, and training, to include exercises called by local partners (VOADs, EMAs and LEPCs).
• Manage local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serve during times of disaster as the operational leadership for the territory/local level. Participate in a leadership role on larger operations regionally, division or nationwide.
• Ensure that American Red Cross services are available to diverse communities.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required.
• Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Management Experience: 1 year of lead or supervisory experience.
• Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develop strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management.
• Ability for planning, public speaking, project management and process improvement. Must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation.
• Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Familiarity with federal, state and local employment laws. Must be able to perform all assigned responsibilities under "grey sky" requirements.
• Ability to work on a team.
• Travel: Travel may be required. Must have valid driver's license.
• * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO Holidays

* 401K with 4% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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