THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA
At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power.
We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929.
Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents.
Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy.
POSITION DEFINITION :
Under the direction of the Energy Resource Manager, the Customer Service Supervisor is responsible for providing direction for all aspects of billing, customer service, public purpose programs, community engagement, public affairs and media releases, public website, metering, service connections, and rate changes.
The primary focus of this position is to provide customers with excellence in electric utility customer service.
ACCOUNTABILITY :
The incumbent is accountable for ensuring timely intervention on all customer service procedures and policies. This includes the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources.
The Supervisor is accountable for embracing new technologies, striving always to produce process improvements and to orchestrate these changes with the team in order to meet all goals and deadlines.
The Supervisor is also responsible for the supervision and oversight of several Union personnel and will therefore interact and be involved with the Union.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Competencies and Skills :
EDUCATION AND EXPERIENCE
BENEFITS
Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow.
Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.
We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.
Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
COMPENSATION INFORMATION
The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive.
Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE : Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
Last updated : 2024-05-12
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