First Responder Liaison for 988 Crisis Response System

Description of services: 

• Facilitate Indiana’s 988-911 Interoperability Committee

• Oversee communication plan and act as go between for 988 and 911 / first responders

• Facilitate process to debrief scenarios or real-life examples to identify gaps in the system

• Provide technical assistance and support for addressing problems that arise between law enforcement/first responders and crisis care continuum

• Assist with development of relationships between providers in the crisis care continuum and law enforcement/first responders

• Gather and organize data relevant to 988 crisis care continuum and justice system (including but not limited to JRAC, IDOC, IDOJ, PSAPs, etc)

• Identify and develop training for 911 PSAPs, law enforcement officers, first responders, etc. as it pertains to 988 in Indiana

• Develop and maintain operating manual, including but not limited to: data dictionary triage process, safety concerns, pros and cons of access points, as well as technology and access

• Develop and implement integration plan for fire, law enforcement, and CIT, development of training and resources, and identify sustainable funding

• Establish program evaluation plan, best practices, and data collection methods 

Desired qualifications: 

• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis  

• Experience with any first responder profession (911, Law Enforcement, Fire, EMS, etc)

• Familiarity with  

o Law enforcement and 911 PSAP culture and standards

o SAMHSA Behavioral Health Crisis Care Best Practices

o De-escalation techniques, motivational interviewing, and collaborative problem-solving skills 

• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ populations, and rural communities

• Ability to work collaboratively with cross functional teams 

• Clear communication and presentation skills 

• Ability to handle stressful situations with poise and assertiveness 

• Comfort, willingness and ability to learn, adopt, and utilize new technology and software 

• Excellent project coordination skills, including multitasking and setting priorities on work assignments