Collections Associate

Description

AmeriCash Loans, LLC is a fast growing financial institution with a great opportunity available in our corporate headquarters in Des Plaines for a Collections Associate. We are looking for an ambitious, career-minded individual with great leadership qualities. We offer:

• UNCAPPED Bonus Opportunity
• Generous PTO policy
• Great team environment for a company that prefers to promote from within

The primary responsibility of the Collections Associate is to contact delinquent customers via telephone and email to resolve overdue account balances and assist in payment processing. We are a first party collector and pride ourselves on our courteous and compassionate interaction with all of our customers.

Responsibilities include but are not limited to:

• Establishes payment plans and follows up to ensure agreements are fulfilled.
• Follows up on collection calls with customers (external and internal).
• Performs day-to-day activities that ensure effective account management.
• Performs reconciliations for accounts to maintain accuracy.
• Works with customers in a proactive manner to resolve discrepancies.
• Monitors changes in customer financial status and payment patterns.
• Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
• Performs other duties as assigned or requested.

Requirements

Requirements

• 3 years of credit/collections experience.
• Basic computer skills.
• High level of organizational skills, integrity and accuracy.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Analytical and problem solving skills.
• Good interpersonal skills working with internal and external customers.
• Demonstrated customer service skills.
• Have an ability to deal with customers in a friendly, courteous, timely and thorough manner.
• The ability to prioritize workload and meet tight deadlines.
• Must be a self-starter, able to work independently as well as be part of a team.
• Ability to work with minimal supervision.
• Due to the nature of our business a successful pre-employment background check is required.

Compensation

• Competitive starting wage and uncapped bonuses
• Health, Dental, Life, Disability, Accident, Critical Illness
• Option to participate in 401(k)
• Paid vacations and holidays
• Opportunities for advancement due to rapid growth of the company

Schedule: Hybrid- in office/remote

Monday: 8am-5pm

Tuesday-Friday: 9am-6pm

One Saturday per month 8am - 12pm.

Job Type: Full-time

Job Type: Full-time

Salary: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in Des Plaines, IL 60018