Hotel General Manager

Throughout our many years in the hospitality industry, we have proven the ability to deliver service and value. Our expertise covers a broad range of lodging options, from extended stay and limited service properties, to full-service hotels featuring restaurants.

GrandStay Hotel & Suites is located off I-10 with excellent visibility. GrandStay offers free wireless internet access, indoor pool and whirlpool, a free, hot daily breakfast and a local shuttle service all designed to ensure guests have a memorable and pleasurable experience.

The Role

The General Manager (GM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. This person in charge will leading the team in the development and implementation of property-wide KPI’s.

Duties and Responsibilities

• Deliver outstanding guest service and financial performance
• Ensure staff receives proper training for each position, including safety training and standard operating procedures
• Monitors cost controls for each department on a regular basis
• Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Answer patrons' complaints and resolves problems to maintain Guest Satisfaction
• General Manager will help resolving employee issues
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures
• Ensure bank deposits are made Weekly, including weekends and holidays
• Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audit daily reports and processes monthly reports
• Order supplies and equipment as needed and in accordance with company procedures
• Maintain cleanliness of the breakfast area and ensure all checklists (daily, weekly and monthly) are complete by breakfast/social staff
• Maintain excellent communication with breakfast employees
• Cover shifts in all departments as needed to ensure coverage or when overtime is not approved
• Complete a property walk at least once a day and provide documentation to the owners when requested.
• Complete other duties as assigned by the Owners.

Required Skills and Experience

• High school diploma or GED required
• A minimum of 3 years management experience or five years’ experience in guest service position, such as Front Desk, at a hotel is required
• Highly energetic and motivated individual
• Must have strong leadership skills
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Self-Starter with ability to work independently and as a team
• Strong problem-solving skills
• Excellent written communication skills
• Ability to work in a fast-paced, high pressure environment
• Ability to shift and manage multiple priorities
• Results driven focus and ability to work through to completion in a timely manner
• Adaptable to change
• Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Work Remotely

• No

Job Types: Full-time, Commission

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• Hotel Management: 3 years (Preferred)

Work Location: One location