What are the responsibilities and job description for the Pharmacy Technician I - Remote position at AmeriHealth Caritas Health Plan?
PerformRx is a Pharmacy Benefits Manager (PBM) dedicated to clinical culture, boutique service and holistic solutions. Our mission is to help clients, providers and members use effective medication therapy to improve health and wellness. For over two decades, our focus has been on providing optimal service through a clinical culture which seeks to provide members with high quality care while ensuring our partners receive favorable costs. That culture is reflected in our employees — more than 80 percent of our staff members are Pharmacists and Pharmacy Technicians — and in the services we provide.
PerformRx is headquartered in Philadelphia. Our dedication to innovation and to providing the most efficacious outcomes is the core of our clinical culture and is the heart of PerformRx. PerformRx is a subsidiary of the AmeriHealth Caritas Family of Companies.
*** OPEN TO CANDIDATES NATIONWIDE ***
Summary:
The Pharmacy Technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. The incumbent will handle inbound telephone inquiries from Members, pharmacies, and Prescribers in our National Customer Care Center, and will consistently meet established productivity, schedule adherence, and quality standards.
Responsibilities:
- Provide real-time support to pharmacies with point-of-service inquiries
- Educate prescribers on formulary and prior authorization processes
- Enter customer data and other relevant information into our documentation tool
- Assist members with pharmacy benefit inquires
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
- Effectively communicate issues and resolutions to customers and appropriate internal staff
*** Available Schedules ***
- 10:30 am EST to 9 pm EST Wednesday through Saturday
- 12:30 pm EST to 9 pm EST Monday through Friday
- 12:30 pm EST to 9 pm EST Tuesday through Saturday
Education/Experience:
- Bachelor's degree or equivalent experience required
- Active/current National Pharmacy Technician Certification (PTCB, NCCT or ExCPT) or ability to obtain one within the first six (6) months of employment is required
- Minimum three (3) years of current/recent PBM and/or current/recent pharmacy experience required
