Desktop Support Technician II

Hi,

Greetings of the day!!! 

My name is Naga devi and I work for Ameriinfo Vets Inc. I have come across your impressive credentials from one of the job boards and wanted to check your availability. If you are available, I have included a job description below and would appreciate your response along with your latest resume, the best number, and a time to connect.  If you are not interested or the job is not suitable, please accept my apology and I request your support with references

Position: Desktop Support Technician II

Location: San Francisco

POSITION RESPONSIBILITIES:

• Performs a variety of clerical and administrative duties pertinent to on site support.
• Responds to trouble tickets to resolve user problems.
• Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
• Provides personal computer support problem analysis, and hardware/software installation and configuration.
• Interacts daily with customers to ensure productivity; provides individual feedback.
• Monitors team productivity and quality; provides individual feedback.
• Maintains an audit trail and statistical records of all problems and conditions reported by the client.

CONTRACT REQUIRED QUALIFICATIONS:

• Public Trust Clearance (Or ability to obtain)
• ITILv4 Foundation Training and ITILv4 Foundation Certification may be obtained after hire (within 60 days of start date on contract).
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Work is performed remotely under supervision.
• Contributes to deliverables and performance metrics.

CONTRACT DESIRED QUALIFICATIONS:

• Must be willing to work a variety of shifts, including holidays as scheduled
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory

EDUCATION AND EXPERIENCE

• Associate’s Degree or equivalent.
• Minimum 2 - 7 years of work experience.
• At least one (1) year experience with Windows desktop support.
• At least two (2) years experience working knowledge of remote tools.
• Experience supporting industry standard software products.
• Experience as a remote worker demonstrating time management and self discipline.

PHYSICAL REQUIREMENTS

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is regularly required to do the following:
• Personnel are expected to ensure the protection of proprietary company and customer information consistent with the company’s expectations of information security.
• Communicate verbally and respond to verbal communications in person, over the phone or by video chat.
• Communicate clearly and succinctly in writing, primarily utilizing a keyboard.
• Sitting for long periods.
• Viewing computer screens for long periods of time.
• Travel may be required within a 50 mile radius.