EMS General Manager

Job Description 

TITLE: EMS General Manager 

EMPLOYEES SUPERVISED: All employees in Field Operations. Direct supervision over Area Managers and Division Managers, indirect supervision of all other Field Operations personnel. 

SUMMARY DESCRIPTION: EMS General Manager is responsible for the overall customer service delivery, operational functionality, effectiveness, and performance of assigned areas of Operations. 

DESCRIPTION OF ESSENTIAL DUTIES: 

• Oversee all aspects of operational services. 
• Manages and ensures efficient, effective, and professional services are provided with high levels of clinical and customer services 
• Ensures that assigned personnel are fully oriented, trained, and informed of company policies, local procedures, and other information pertinent to their jobs. 
• Reviews and acts upon, as necessary, all incidents, deviation/exception, and other reports within his jurisdiction. 
• Keeps current on events affecting his/her area of responsibility: accidents, injuries, breaches of policy, customer services quality, inter-agency relations, morale, newsworthy events, and superior/inferior performance by field personnel. 
• Builds and maintains relationships with current and potential customers and industry stakeholders. 
• Participates in industry and regulatory meetings and events. 
• Responsible for reviewing performance evaluations of field personnel and providing input into the appraisal process. 
• Assists the Area Managers and Division Managers in administering discipline and counseling to achieve the desired result. May carry out discipline up to and suspension. 
• Compiles and interprets key performance data and provides accurate reports to the corporate leadership according to deadlines. 
• Required to operate department within assigned budget parameters. 
• Responsible for a working knowledge and condition of all equipment. 
• Must attend scheduled and called meetings. 
• Reviews Equipment Failure reports for accuracy and completeness. 
• Responsible for adequate staffing in the Field Operations according to customer-centered deployment models, Unit Hour Utilization (UHU), and planned budgets 
• Other duties as directed. 

 
MINIMUM REQUIREMENTS: 

• Bachelor’s Degree in Business related field (preferred) 
• 4-6 years of experience in specific mid/upper-level Management 
• Experience in Microsoft Office Programs, (Excel proficiency helps) 
• Experience leading and managing large groups of personnel. 
• Must have strong knowledge and experience of operations specific to an ambulance company. 
• Must be flexible in work schedule to meet the demands of the company. 
• Regular travel around the state and periodic travel to other company locations will be required. 

 
KNOWLEDGE, SKILLS AND ABILITIES: 

• Ability to exercise authority with logic and consistency. 
• Ability to evaluate performance of subordinates objectively and accurately. 
• Knowledge of matters of employment law, employee health, safety, and loss control. 
• Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS and ambulance operations. 
• Ability to delegate effectively. 
• Ability to communicate effectively. 
• Ability to administer discipline and counsel employees effectively to achieve the desired result. 
• Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur. 
• Advanced knowledge of business, management, and fiscal skills. 
• Gathers information, analyzes it, and makes decisions from a limited number of choices. 
• Able to learn from on-the-job experiences and draw inferences from diverse sources. 
• Able to interpret instructions and understand implications using a broad background of knowledge and experience. 
• Able to draw inferences and set up effective solutions when unexpected problems arise on the job. 
• Able to plan and coordinate logistics in an efficient and cost-effective manner. 
• Able to communicate opinions, observations, and conclusions such that they are understood. 
• Knows the key concepts and variables that define the ambulance industry 
• Intellectual versatility. Recognizing, exploring, and using a broad range of ideas and practices. Thinking logically and creatively without undue influence from personal biases. Relationship versatility. Adjusting behavior to establish relationships across a broad range of people and groups. 
• Able to serve as an effective role model for subordinates. 
• Ability to negotiate effectively and efficiently. 
• Ability to bring people together to achieve common goals.