What are the responsibilities and job description for the Senior Manager ServiceNow ITOM position at Ameriprise Financial?
If you are not located close to a physical office, remote work is considered for qualified candidates. Provide leadership to ServiceNow CMDB and Discovery Team in the areas of design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria.
Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions.
- Provide oversight and leadership to a team of ITOM developers, analysts and operations engineers to ensure timely execution of team and project results.
- Develop and configure Discovery Patterns, Schedules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications.
- Work with process owners to understand the process requirements related to the
- bring together of configuration data and develop technical specifications and solution.
- Work closely with various partners to provide guidance in the management of CI's and the relationships between them.
- Participate in Configuration Management meetings, provide updates on progress and governance of CMDB and Discovery process to Senior Technology Leaders.
- Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
- Review the data being populated into the CMDB and act as co-owner of the CMDB.
- Develop and maintain an organization of quality people through effective hiring, coaching, and performance management processes.
- Champion and ensure alignment to development strategy, standards, policies, tools, and procedures during all phases of the development life cycle.
- Partner with the technology teams to gather requirements and fully understand project goals, and then use this information to effectively plan and lead the development process.
- Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides.
- Ensure all code is effectively unit tested prior to being released to the quality assurance team. Resolve all unit test issues in a timely manner.
- Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and into production. Approve code to be put into production.
- Resolve corrective action and improvements to prevent recurrence. Provide implementation/production support, as required.
- Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related Field; or equivalent work experience.
- 7-10 years of development experience on ServiceNow platform with expertise on ITOM.
- 3 years of practical experience and shown success with the design and build of CMDB and ServiceNow Service Mapping.
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