What are the responsibilities and job description for the Manager, Technical Writing position at Ameritas?
This is a hybrid role working partially in-office and partially from home.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
The Manager, Technical Writing will create associate resource guides and other training materials on the technical components of a job for new and ongoing training of incumbents within the Group Claims, Policy Services (Admin), and Customer Service departments.
What you do
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
The Manager, Technical Writing will create associate resource guides and other training materials on the technical components of a job for new and ongoing training of incumbents within the Group Claims, Policy Services (Admin), and Customer Service departments.
What you do
- Creates and maintains business process documentation such as company policy procedures and job aides.
- Builds strategies and designs, organizes, and maintains Ameritas Group Division training and procedural materials.
- Utilizes available technology to enhance and improve delivery of training and procedural materials to trainees.
- Applies design standards to build out training and procedural templates.
- Leads, trains, and coaches the technical writer team.
- Translates complex subject matter into clear and effective training and procedural materials.
- Partners with internal stakeholders to identify training, policy, and procedure documentation needs.
- Other duties as assigned
- Bachelor's Degree or equivalent experience required
- 4-7 years related experience required. Previous Technical Writing experience is required.
- Previous leadership or supervisory experience is preferred
- Previous experience using technical writing software preferred
- Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
- We’re committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
- A total rewards package with all the comprehensive health and welfare benefits you’d expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
- Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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