Customer Service Rep. I, II or III

AM22-029
SUMMARY:
Customer Service Rep. I: Under direct supervision, incumbent is responsible for maintaining excellent rapport with customers both in person and over the telephone. Handles a variety of customer service inquiries and problems, calls may be routine and cover basic situations. Refers non-standard problems to manager or senior customer service team member. Maintains associated records and logs of activity.
Or
Customer Service Rep. II: Under general supervision, incumbent is responsible for maintaining excellent rapport with customers both in person and over the telephone. Handles a variety of customer service inquiries and problems, calls may be routine and cover basic to more difficult situations. Maintains associated records and logs of activity.
Or
Customer Service Rep. III: Under limited supervision, incumbent is responsible for maintaining excellent rapport with customers both in person and over the telephone. Handles a variety of customer service inquiries and problems, calls may be routine in nature to more difficult situations. Maintains associated records and logs of activity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Customer Service Rep. I

• Must meet or exceed customer expectations on quality, accuracy and timeliness of product.

• Knows how to use the title plant and equipment.

• Communicates external activity with internal customers.

• May serve as a backup to the title or escrow department.

• Consistently works as part of a team (locally and/or remotely) and must have the ability to interact with others in a professional and respective manner.

• Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.

• Works overtime as required to meet the business needs.

• Consistently works pre-established work schedule.

• Participates in cross training to meet the business strategies.

• Physical presence in the work location – branch or department.

Customer Service Rep. II

• Must meet or exceed customer expectations on quality, accuracy and timeliness of product.

• Knows how to use the title plant and equipment.

• Communicates external activity with internal customers.

• May serve as a backup to the title or escrow department.

• Consistently works as part of a team (locally and/or remotely) and must have the ability to interact with others in a professional and respective manner.

• Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.

• Work overtime as required to meet the business needs.

• Consistently works pre-established work schedule.

• Participates in cross training to meet the business strategies.

• Physical presence in the work location – branch or department.

Customer Service Rep. III

• Must meet or exceed customer expectations on quality, accuracy and timeliness of product.

• Knows how to use the title plant and equipment.

• Communicates external activity with internal customers.

• May serve as a backup to the title or escrow department.

• Consistently works as part of a team (locally and/or remotely) and must have the ability to interact with others in a professional and respective manner.

• Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.

• Work overtime as required to meet the business needs.

• Consistently works pre-established work schedule.

• Participates in cross training to meet the business strategies.

• Physical presence in the work location – branch or department.

MINIMUM QUALIFICATIONS: Customer Service Rep. I
Education: High school diploma or equivalent required.Experience: A minimum of two years customer service experience, preferable in an office environment. Tile assistant experience of six months preferred.Skills: Computer literacy required, proficient in MS Word and Excel, working knowledge of electronic email, Intranet and Internet, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills and legal description experience preferred. Ability to interact with others.OtherMust possess good written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, manage stress of deadlines and high volume workload.Or Customer Service Rep. II Education: High school diploma or equivalent required.Experience: A minimum of three years customer service experience and two years title or escrow experience, or a combination of education and experience.Skills: Computer literacy required, proficient in MS Word and Excel, working knowledge of electronic email, Intranet and Internet, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills and have legal description experience. Ability to interact with others.Other Must possess good written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, manage stress of deadlines and high volume workload.Or Customer Service Rep. III Education: High school diploma or equivalent required.Experience: Expert level position. A minimum of five years title industry customer service experience. Must be proficient at reading and deciphering legal descriptions.Skills: Computer literacy required, proficient in MS Word and Excel, working knowledge of electronic email, Intranet and Internet, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills. Ability to interact with others.OtherMust possess good written and verbal communication skills with the ability to relay information clearly and concisely. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, manage stress of deadlines and high volume workload.Other: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location