What are the responsibilities and job description for the IT Support Technician position at AMFM Healthcare?
AMFM Healthcare is a leading provider of mental health services dedicated to enhancing the well-being of our community. Committed to delivering high-quality care, we are seeking a skilled and experienced IT Technician to join our team. As an integral part of our organization, you will play a crucial role in ensuring the seamless operation of our IT systems, contributing to the overall success of our mission to promote mental health and wellness.
The IT Support Technician will play a crucial role in ensuring the smooth operation of computer, network, and software systems within the organization. The IT Support Technician will monitor and respond to incoming support requests from local and remote sites via the ticketing system. The IT Support Technician is responsible for the resolution of support tickets, escalation, and/or contact of 3rd party vendors to complete the tickets as deemed necessary.
Additionally, this role is responsible for the installation, administration, maintenance, support and updates of workstations, networks, and software applications. Collaboration with system administrators, Tier II support, and the Director of Information Technology will be essential to aligning with the company's technology agenda, meeting requirements, and optimizing performance.
About Us
At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.
What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.
As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.
Benefits for full time employees:
- Medical, Dental, and Vision plans through Anthem.
- FSA/HSA Accounts.
Life/AD&D insurance through Anthem, 100% paid for by the employer.
Other benefits include:
- 401k plan with employer match.
- PTO, Self Care Day, and Floating Holiday.
- Educational Assistance Reimbursement Program.
Employee Assistance Program.
Health and Wellness Membership.
$26-$32/hour.
Location:
This is a full time, in-person position at our corporate office in San Juan Capistrano, CA.
Responsibilities:
- Diagnosing and resolving client-side IT issues, including computer, network, and software systems.
- Configurating and deployment of new computers, including troubleshooting and remote support during user onboarding.
- Creating, modifying, and archiving user accounts across multiple platforms.
- Maintaining the asset registry for all IT related equipment.
- Assisting with managing software updates/patches/deployment.
- Creating and deploying images for all new builds.
- Assisting with Zoom and other web-based video technologies.
- Setting up local and networked printers/copiers.
- Supporting iOS and Android mobile devices.
- Contribute to and maintain documentation for internal knowledgebase and SOPs.
- Available to work overtime, after hours and on weekends when necessary.
Performing other duties and responsibilities as assigned.
Qualifications:
- Minimum 3 years of IT experience supporting diverse and complex IT systems, preferably in an IT Help Desk environment.
- A college degree, trade school, or completed technical certifications required (CCNA, CCNP, CISSP, etc.)
- Must be familiar with HIPAA, CFR 42 Part II, HITECH Act, and other regulations regarding IT security related to the healthcare industry.
- Excellent working knowledge of both Google Workspace and Microsoft Office 365.
- Detailed knowledge of Networking (TCP/IP, Wireless Networks, Switches, Routers, RADIUS)
Experience with JumpCloud, Venn, MDM and RMM Tools.
Skills:
- Customer-focused, dedicated to meeting customer expectations and building trust and respect.
- Strong communication skills including verbal, written, and interpersonal communication along with strong customer service orientation.
- Problem solving skills with the ability to analyze and solve technical problems efficiently including researching solutions independently and applying logical reasoning to identify and resolve issues.
- Ability to communicate complex technical issues in common terms that the end user can understand.
- Attention to detail to ensure accuracy when diagnosing and resolving technical issues.
- Able to learn new tools, technologies, and techniques as needed.
Adaptable and flexible to work in a fast-paced environment.
Soft Skills:
- Positive attitude, proactive, and a team player.
- Action-oriented, with a strong work ethic and energy for tackling challenges.
- Calm under pressure, providing stability during crises.
- Effective problem solver, using rigorous logic and methods for finding solutions.
Comfortable with ambiguity and adaptable to change.
Preferred:
- 3 years IT Help Desk experience.
- Associates or Bachelor's degree in Information Systems or Information Technology.
Ability to troubleshoot hardware and software issues including diagnosing problems with operating systems, applications, and peripherals, as well as resolving network connectivity issues.
Physical Demands and Work Environment:
- Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
- Ability to sit and work at a computer for long periods of time.
Able to move intermittently throughout the workday.
AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Salary : $26 - $32
