What are the responsibilities and job description for the Scrum Master position at Amgen?
Amgen is searching for a Scrum Master / Project Manager who will work on our Enterprise Service Management (ESM) – Platforms Team. The Scrum Master / Project Manager will report to the Senior Manager – ESM Platforms – ServiceNow and will work out of Amgen’s Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. The Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.
The ESM – Platforms team focuses on managing all aspects of Amgen's key service management system ServiceNow. The ESM – Platforms Team closely cooperates with other teams such as IS Service and System Owners, Quality, Organizational Change Management and strategic external partners.
Key Activities for the Scrum Master include:
- Serve as the Program Manager as we transition from a highly customized version of ServiceNow to a out-of-the-box version by gathering updates from all the respective project and task owners; providing regular status reports to the Leadership team; logging risks, issues, decisions, and actions; working with team to set the monthly Advisory Board agenda and materials.
- Serve as the Scrum Master for one or more scrum teams
- Mentor Junior Scrum Masters within the team and provide additional support as necessary
- Provide oversight across all the scrum teams
- Work with Business Stakeholders to roll out new ServiceNow applications in an Agile way
- Coordinate maintenance activities such as patches and upgrades
- Understand administration procedures when requests are made (e.g. routing activities which fall as request or standard change appropriately to admin team instead of going through scrum process)
- Reviews and analyzes enhancement requests identified by business stakeholders or users for completeness, justification, and business value
- Facilitates governance review of enhancement requests with leadership team
- Coordinates with appropriate Business Owner / Business Analyst for story creation if request is accepted
- Leads daily scrum, sprint backlog refinement and sprint planning meetings
- Drives end to end lifecycle of enhancements
- Drive continuous improvement of demand process
- 10% domestic travel can be expected
Basic Qualifications:
Doctorate degree
OR
Master’s degree and 2 years of Information Systems experience
OR
Bachelor’s degree and 4 years of Information Systems experience
OR
Associates degree and 10 years of Information Systems experience
OR
High school diploma / GED and 12 years of Information Systems experience
Preferred Qualifications:
- 5+ years’ Project Management experience
- 2+ years’ experience working in a highly agile (SAFe, Scrum, Kanban) environment
- Experience with ITIL and Service Management
- Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)
- Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues
- Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
- Previous experience working in a highly collaborative and culturally diverse environment
- Excellent Microsoft Excel, Word, and PowerPoint skills
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Join Us
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
