What are the responsibilities and job description for the Desktop Support Specialist position at Amherst Holdings?
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com .
Amherst is looking to hire a Desktop Support Specialist to join our IT department. This individual will be the first point of contact for Amherst employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, IP telephony services, and printing.
Responsibilities:
Interact with Amherst employees over the phone, slack messaging, in person, or via video conferencing to bring resolution to reported issues
Diagnose and research complex issues involving multiple networked systems
Provide excellent customer service in demanding situations
Escalate issues to systems & network engineering or security as appropriate
Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
Install and configure hardware and software on desktop computers and laptops
Requirements:
3 - 5 years of desktop support supporting medium to large size businesses
In-depth experience with Microsoft Windows 7 and Office 2010/2013
Process-driven with experience utilizing IT ticketing systems
Strong time management skills and the ability to prioritize workload
Self-motivated with the ability to proactively identify areas of needed improvement
Experience with Jabber or Lync and Cisco Call Manager is preferred
Enthusiastic team player with excellent written and verbal communication skills
Physical Requirements:
Ability to lift up to 60 lbs. for equipment installation
Ability to crouch beneath desks for workstation installation
Ability to work on ladders for wireless system maintenance, etc.
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.