What are the responsibilities and job description for the Member Engagement Specialist I position at Amoco Federal Credit Union?
The Member Engagement Specialist maintains and grows relationships with credit union members, including established social clubs, to increase brand visibility for the Credit Union through events, presentations, phone, email, and in-person contact.
Our Culture
AMOCO Federal Credit Union is 80 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal with every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touch point in the member service chain. To achieve that, we focus on hiring for talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- On the job training
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
20% Initiates on-going contact with current members in an effort to grow and develop relationships and increase credit union visibility and penetration. This includes facilitating the CU's established social clubs by planning and hosting events, writing quarterly newsletters, maintaining activity on social media, conducting financial literacy presentations, and more.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with prospective and current members, business partners, or outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Other Skills
Attention to detail. Ability to demonstrate core values (Respect, Integrity, Service, and Excellence). Effective communication (oral, written, visual, non-verbal, listening). Relationship management and ability to provide high quality service. Time management and ability to prioritize and complete work assignments to meet objectives is essential to the position.
Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
