Help Desk - Now Hiring

• Coordinate Command, Control, Communications, Computers Information Management (C4IM) service delivery for the 63rd RD.
• Provide second tier telephonic, desk-side, and workbench support as required.
• Track customer issues to resolution. Analyze, diagnose, and resolve software and hardware problems in the end-user computing environment.
• Instruct customers on the proper action to take and assist in restoring operations.
• Monitor service delivery against Service Level Agreements (SLAs).
• Provide training of end-user off-the-shelf office applications; develop technical support documentation and user's guides.
• Support life-cycle replacement of IT assets by provisioning replacement assets and processing end-of-life assets for property turn-in in compliance with 63rd RD IT property accountability policies and procedures.
• Install and configure new computer hardware and peripheral devices.
• Coordinate with commercial vendors for warranty parts and service delivery.
• Obtain quotes for parts and supplies through approved sources of supply and submit purchase requests.
• Install and configure standard software products.
• Add and remove user accounts and network devices from the domain.
• Identify network connectivity problems and diagnose physical cabling issues in end-user work areas.
• Provide support for command conferences, meetings, and exercises.
• Schedule and operate VTC hardware and facilities; coordinate multi-site sessions; provide operator assistance and troubleshooting.
• Assist with the configuration and maintenance of audiovisual projection and public address systems.
• Provide device activation, diagnostics, and battery replacement of various wireless devices including, blackberries, cell phones, and air cards.
• Assist in the development of automation support strategies for the command.

Requirements:

• Must have valid and current DoD SECRET security clearance.
• DOD 8570.01 Compliance required.
• Security Certification required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.

You should be proficient in:

• Basic Computer Skills
• CAD/CAM Software
• CAD Software
• Creating Preventive Maintenance Plans
• Electrical Troubleshooting Skills
• Excellent Communication Skills
• Experience in a Manufacturing Environment
• High School / GED
• Mechanical Troubleshooting Skills